1.What is the delivery time for my order?
Our standard order delivery time is 3-7 business days. Please note that delivery times may vary depending on your location and potential delays with carriers. Once your order has been shipped, you will receive a tracking number to track your delivery.
2.Can I return or exchange the product if I’m not satisfied?
Yes, all our products have a 3-month warranty. If you encounter a problem with the product during this period, simply contact us and we will assist you with repair, replacement or return, depending on the circumstances.
3.How do I track my order?
After your order is shipped, we will send you a confirmation email with a tracking number. You can use this number on our website's tracking page or the carrier’s website to monitor the progress of your delivery.
4.Do you ship internationally?
Unfortunately, we only ship within the United States! Shipping costs and times will vary depending on your location. You can view shipping costs during checkout after entering your address details.
5.Can I cancel or modify my order after placing it?
Orders can be cancelled but not modified within 24 hours of being placed. If you have any questions, please contact our customer support team as soon as possible. After 24 hours, the order may already be shipped and may not be able to be changed.
6.Can I return or exchange the product if I’m not satisfied?
Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with the quality of your purchase, you may return your product within 30 days of receiving it. Items must be in their original condition and packaging. Please contact our customer service team to initiate the return process.
7.How do I choose the right size / product option?
Each product page includes a detailed size chart and specifications to help you choose the perfect fit. If you're unsure, feel free to reach out to our customer service team with your measurements or requirements, and we'll guide you in selecting the best option.
8.What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, JCB, Gpay, Klama. You can choose the most convenient payment method during checkout.
